Summary/ Objective:

Primary responsibility for managing customer requests and selling SYD products and services with the goal of sales growth and enhanced profitability.

Essential Functions:

• Understand the Schaedler Yesco Vision, Mission, and Values
• Provide each customer with a Schaedler Yesco Brand Promise – “Experience the Difference”
• Enter/process sales orders, bids, credits, and transfers time-sensitively and proficiently
• Offer promotional item(s) and services as applicable
• Manage bid opportunities via the Bid Follow-up process
• Manage and balance your workload daily for the completion of all request
• Obtain special pricing from vendors as needed for BOM
• Use Vendor websites for product searches, price and availability, and cut sheets
• Enter UET’s to improve Company performance
• Utilize and manage queues for prioritizing, tracking, and following up on customer orders
• Answer phone calls to meet Company standards
• Enter Sales Calls to relay pertain account information
• Manage daily schedule, e-mail, and voicemail to reflect current activities
• Support all sales teams’ activities
• Actively pursue self-improvement through training
• Collaborate on account strategies with appropriate individual(s)
• Responsible for maintaining inventory accuracy
• Work with our Joint Venture Business Partners where applicability
• Customer site visits as appropriate
• Manage customer accounts via inventory levels, pricing, and relationships

Competencies:

• Customer Service Skills: The customer is always right. Inside sales reps will need to be able to speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them.
• Communication Skills: speak to customers about a product's different features, and answer any questions they might have.
• Persistence: Not every customer is going to be a sale. Being able to bounce back if you lose a sale will be key for this job.
• Product Knowledge
• Time Management

Supervisory Responsibility:

This is a non-supervisory role.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Mental Demands:

• Ability to make timely decisions and exhibit judgment with support/rationale
• Check and respond to e-mails and voicemail messages continually throughout the day
• Seek out and attend appropriate internal and external training
• High degree of attention to detail
• Ability to learn new software, systems or programs utilized by the company
• Ability to gather information, use logic to analyze information, and adapt well in a fast-paced environment
• Ability to follow directions and seek assistance when necessary

Physical Demands :

The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Travel :

No travel is required for this position.

Education and Experience:

• Education - high school/GED
• Working knowledge of electrical products and/or field experience in the electrical industry or electrical distribution

Other Duties:

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.