The Counter Sales Representative plays an important role in supporting our goal of creating lasting value for those we serve by performing tasks to support the branch location and serve as a resource to customers. This position is responsible for offering counter support while exhibiting outstanding customer service skills and a commitment to quality and efficiency. You will work closely with our sales and operations teams to deliver customer experiences that promote and support our products and services while meeting customer expectations. The Counter Sales Representative promotes our culture, The SYD Way, and our core values to all those they serve.
Essential Functions:
- Serve a group of diverse customers at counters by providing information on products or services
- Assist customers with product selection and application
- Share information as it relates to the SYD credit policy, various delivery options, in-house services, and training events
- Provide feedback on accurate product availability and delivery information
- Make recommendations for stock items or customer service stock based on branch sales/customer inquiries
- Maintain a neat, organized, and clean appearance throughout the counter area. Keep shelves, bins, and pegs stocked and properly labeled
- Be informed and
- Maintain current vendor/manufacturer promotional materials, displays, banners, sales collateral, and sales reference tools through the counter area
- Responsible for oversight of products on bid and/or sales orders, including but not limited to purchasing from vendors and/or manufacturers, resolving customer problems, communicating lead times, ensuring delivery of orders, and processing credits
- Work directly with vendors to obtain special pricing, when applicable.
- Grow sales and gross margin
- Utilize vendor websites for product searches, pricing, availability, and cut sheets.
- Review and manage daily reports and queues to maintain accurate prioritization and necessary follow-up on bids, open orders, and credits
- Maintain Will Call orders, which may include calling customers, shipping orders, canceling orders, etc.
- Perform cycle counts, maintain inventory and location accuracy
- Manage all inbound and outbound communications in a professional and timely manner
- Properly maintain a daily schedule, e-mail, and voicemail to reflect current activities.
- Work with Customer Experience Manager and/or Outside Sales to keep account pricing relevant and contact information up-to-date
- Make outbound calls to house accounts or prospects in an effort to grow business, as requested by your manager
- Assist customers with safely loading their vehicles with purchased products
- Pursuit of continuing education related to Schaedler Yesco Distribution products, services and solutions.
Competencies:
Supervisor Responsibility
- This position is not a supervisory role and does not have any direct reports.
Work Environment
- This position operates primarily in a Counter i.e., retail location. This position requires the use of such equipment as computers, internet, phones, and point-of-sale technology.
Mental Demands
- Able to maintain a customer service-focused approach to all customer interactions.
- Strong interpersonal and communication skills.
- Able and willing to collaborate with different Schaedler Yesco Distribution departments as needed to meet customer needs.
- Ability to analyze workload and establish priorities based on customer demand and time-sensitive tasks.
- Ability to make sound decisions that are based upon ensuring customer satisfaction, while in accordance with Schaedler Yesco Distribution guidelines and practices.
Physical Demands
While performing the duties of this job, the employee is required to:
- Lift up to 50 pounds at a time.
- Work on their feet for prolonged periods of time.
- Safely traverse the warehouse floor when applicable.
- Ability to use a keyboard and type proficiently.
- Talk and hear, both in-person and via telephone.,
- Specific vision abilities required by this position include close vision and the ability to adjust focus.
Travel:
Travel is not a daily requirement of this job. Travel to training and/or company events, when applicable may be necessary.
Clearances and Certifications:
- U.S. Citizenship or U.S. Permanent Resident status is required.
Education and Experience:
- Previous experience working in electrical sales or distribution is required.
- Must have experience utilizing Microsoft Office products.
- Previous experience working in a retail or sales environment is preferred.
Other Duties:
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee, for this job. Duties, responsibilities, and activities may change at any time with or without notice.
